17 September 2009

Stupid Orange - or stupid Sony Ericsson?

I hope that Melany from Sony Ericsson is as on the case as she was last week, and miraculously finds this post while trawling the internet for discussions of their mobiles. Maybe she can offer some helpful advice in the comments? (holds breath)

I got my C510 back yesterday, about half a week earlier than I was expecting, which was a nice surprise. I got them to turn it on in front of me in the shop to make sure it was working, and all seemed fine. Sony Ericsson have upgraded the firmware to the latest version, and you can tell that some improvements have been made to it because it seems to function a little better. For one thing it doesn't hang for 10 seconds every time you try to go into the contacts directory, so I thought "oo, things are looking up".

It was fine all last night, and I got it set up again pretty much how I had it before. The only thing I noticed was that the battery seemed to run down quite quickly, but I attributed that to the fact I was using it a lot and launching and closing applications all the time.

This morning it was also fine and let me listen to music on the way to work and check my Twitter. All fine and dandy it seemed. Until after about an hour of being at work, I noticed it was off. Strange, I thought, and turned it back on. Then I plugged it in to charge it, and it was suddenly off. No shut down sequence, just off.

Hmm, I thought. The battery can't have been that low, it would have warned me.

After a bit of searching on the internet (AGAIN), I found that indeed Sony Ericssons do have a habit of switching off randomly. Chris just bought one, and it had to go back to the shop the next day and be replaced for the same reason; we just thought it was a faulty handset.

The helpful internet forums suggested reflashing the firmware (erm, possibly not going to help in my case), OR that it could be a notorious loose battery problem that you get on SE phones. Some people complained that tapping their phone on its side would cause it to switch off. I gingerly tapped my phone against the desk, and off it went. I turned it back on, tapped it, and off it switched again. When I opened the back, I found that yes the battery was able to slide about slightly, roughly a millimetre from side to side. The gold contacts were also a bit grubby.

I have cleaned the contacts, and have insert two small pieces of paper next to the battery, which prevent it from moving. It's been on for a while now charging, and I have tried tapping it from various angles without any ill effects.

So... is it fixed? I'm not sure. Why did it start doing this switching off thing suddenly? Who knows. I'm not particularly happy, but stupid and ridiculous as this folded paper thing seems, if it fixes it I don't care.

I'm very disappointed in Sony Ericsson though. I thought they were like the best phone make. Why can't any electrical products be made to proper standards any more? The amount of things I've had to take back to the shop - cameras, televisions, phones - it's just ridiculous. I don't remember such problems when everything used to be made in Japan, maybe it's cheap Chinese and Korean components that cause it.

Well anyway, I guess I'll just keep an eye on it. I can't be arsed to take it back to the shop AGAIN. Everyone think good thoughts about my phone...

4 comments:

Urban Cynic said...

That's why I always use a Nokia. you know where you are with reliable little Nokia!

I'm sending good vibes your way.

Anonymous said...

You never know when ill pop up!

Well that is very strange. I can tell you I have honestly never heard of the issue. When you took it back to the store did you take it directly to us or Orange again?

I will look into this more; give me a few days to get back to you.

-Melany
Sony Ericsson Answers Team

superlative said...

Hello Melany!

I took the phone to Orange, but they sent it to Sony Ericsson for repair.

There are lots of other people who have had similar issues with their SE phones unfortunately, as you can see from Google.

Any advice would be much appreciated!

Anonymous said...

I have not forgot about you. I did some digging and you need to call us directly. Let the person that you talk to know that the phone has been in twice and the issues are not getting resolved.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

I hope they get it resolved for you.

-Melany
Sony Ericsson Answers Team